Shipping Policy

Shipping Policy

  1. Shipping Within the UK

At DoggyKitty.com, we are committed to delivering your items as quickly as possible. We currently offer shipping exclusively within the United Kingdom.

  • Processing Time: Once your order is placed, please allow 1-2 business days for processing and quality checks.
  • Delivery Time: After processing, orders will be delivered within 2-3 business days. We aim to get your items to you promptly and reliably.
  1. Shipping Rates
  • Standard Delivery (2-3 Business Days): Free for orders over £100. For orders under £100, a flat rate of £3.99 applies.
  • Any promotional offers on shipping will be displayed on our website and applied at checkout.
  1. Order Tracking

Once your order is shipped, you will receive an email with a tracking link to monitor your package's progress. Please allow up to 24 hours for tracking information to be updated.

  1. Delays and Unexpected Issues

While we strive for timely delivery, some factors may cause delays, such as adverse weather, high order volumes, or postal service disruptions. If your order is delayed, please contact us at [your support email] for assistance.

  1. Lost or Damaged Packages

In the rare event of a lost or damaged package, reach out to us as soon as possible. We will work with our shipping partners to resolve the issue and ensure that you receive a replacement or refund as applicable.

  1. Changes and Cancellations

Orders can be modified or canceled within 2 hours of placing the order. After this timeframe, we may not be able to make changes due to the fulfillment process. Please contact us immediately at [your support email] if you need to make adjustments.