Return Policy

Return & Cancellation Policy

Thank you for shopping with DoggyKitty.com. Each product we create is custom-made just for you, based on your unique preferences. Due to the personalized nature of our items, we do not accept returns or cancellations once an order has been placed. However, we’re committed to ensuring your complete satisfaction.

  1. Order Cancellations

Since we begin the customization process immediately after an order is received, we cannot accept cancellations once the order is placed. Please double-check all order details before confirming your purchase.

  1. Returns Policy

Because each product is made-to-order, we do not offer returns on any items. However, if your item arrives damaged or faulty, we will gladly replace it or offer a refund.

  1. Damaged or Faulty Items

If your product is delivered damaged or has a defect, please contact us within 48 hrs. of receiving the item with the following information:

  • Your order number
  • A description of the issue
  • Photographs of the damaged or faulty item

Once we verify the issue, we will arrange for a replacement or a refund as appropriate.

  1. Contact Us

If you have any questions or need further assistance, please reach out to us:

Email: [Your Contact Email]
Phone: [Your Contact Number]