FAQ

FAQ (Frequently Asked Questions)

  1. Can I personalize my order with my pet’s name?
    Yes! We offer customizations to include your pet’s name on select products. Simply provide the name in the option available at product page, and we’ll make sure it’s featured in the design.
  2. How can I upload a picture of my pet for customization?
    If your chosen product allows image customization, you’ll see an option to upload your pet’s image during the order process. Make sure your image meets our guidelines below for the best results.
  3. What are the guidelines for uploading pet images?
    For the highest quality print, please follow these guidelines:
  • Resolution: Images should be having a high resolution for clear printing.
  • Format: Use JPG or PNG files.
  • Lighting: Ensure your pet is well-lit, preferably in natural lighting.
  • Background: Avoid cluttered backgrounds; simpler backgrounds produce better results.
  • Focus: Your pet should be the main focus of the image, with minimal blur.
  1. What if my image doesn’t meet the guidelines?
    If an image doesn’t meet the guidelines, we’ll notify you by email with instructions on how to upload a better-quality image.
  2. Can I preview the customization before ordering?
    Currently, we do not offer real-time previews. However, rest assured that our designers carefully place your pet’s image or name to ensure the best quality.
  3. Can I cancel my order if I change my mind?
    Since each product is made-to-order and personalized, we cannot accept cancellations once an order is placed. Please double-check all details before completing your purchase.
  4. What if my custom product arrives damaged or with an error?
    If your custom product arrives damaged or contains an error, please contact us within 48 hrs. with your order details and photos of the issue. We will arrange a replacement or refund as applicable.
  5. How long does it take to receive my custom order?
    Once your order is placed, please allow 1-2 business days for processing and 2-3 business days for delivery within the UK.
  6. Can I return a custom item?
    Due to the personalized nature of our products, we cannot accept returns on custom items unless they arrive damaged or defective.
  7. Who can I contact if I have questions about my order?
    If you have any questions or special requests, please contact us at [Your Contact Email]. We’re happy to help!